Adobe

License Migration

If you are attempting this process on a terminal server and it fails, then an administrator will need to employ this supplementary guide.

If you are currently logged into Adobe, you simply sign out of your account and sign back in. Again, this will occur on or after August 7th and an email will be sent that morning the work has been completed.  

Please note: Depending on the application you are using the sign-out process may be slightly different.

image.png

Choose Sign out if asked.

image.png

Enter your Adobe username as normal.

image.png

Enter your Adobe password as normal.

image.png

You should get prompted to join the new Team, click Join team of “Local Media – Gazette”

image.png

Select “Local Media – Gazette” to use the new license within the new Team.

image.png

Stock Account Users (FYI)

If you use https://stock.adobe.com for Stock photos, you may need to manually change your account by clicking your profile image at the top and then choosing “Change Profile”. As previously noted, there will be no licensed image history in the new account.

image.png

image.png

Cloud Libraries (FYI)

For anyone using cloud libraries, you may want to keep this link handy for exporting these from your old account and then importing them into your new account. It may behoove you to export ahead of August 7th to avoid going back and forth between accounts to save steps. You will still have access to items until September 1st, but something to note if you use this functionality.

https://helpx.adobe.com/creative-cloud/help/import-export-creative-cloud-libraries.html

License Migration on Terminal Servers

The steps for the Adobe License Migration are sometimes successful on a terminal server without incident. But, they may instead produce an error message that the subscription status cannot be verified:

Are you connected to the internet? We can't verify your subscription status. We can't reach the adobe servers. This may be because you're not connected to the internet. Check your connection and try again below. If you're still having issues, please see our connectivity troubleshooting guide.

In these cases, Adobe's recommendation is to disable "Acrobat Protected Mode". This change is made in the HKEY Current User registry hive, meaning it is per user, not per computer, so the same change may need to be made for multiple users of the same terminal server. These are the steps.

  1. Quit all Adobe software.
  2. Double click AdobeAcrobat_PMOff.reg as the user to copy the values in the file to the user's registry hive.
  3. Run the Adobe software, and verify successful login.
  4. Double click AdobeAcrobat_PMOn.reg as the user to re-enable Acrobat Protected Mode for their userstate. Now that the license is verified, this should not be necessary a second time unless the license changes again.