Zoom
Public Information about Zoom
- Zoom Phone
- Zoom Phone - Simultaneous Ring Mobile
- Zoom Phone - Support
- Zoom Phone - Contacts and Speed Dials
- Forward Calls
- Zoom Phone - Directory User Not Found
- Zoom Setup
- Troubleshooting
Zoom Phone
Zoom Phone - Simultaneous Ring Mobile
About
This document will describe how to enable cell phones to ring at the same time as desktop client when you want simultaneous ring to contact all devices.
Settings
Once in the settings, the "Chat" settings will have a sub-section entitled "WHEN TO NOTIFY ME:".
Choose "Always, even if I am active on desktop" if you want mobile phone to ring even if you are on a desktop client. If you don't want your cell phone to ring while logged into desktop, leave it as "Only when I am not active on the desktop"
Zoom Phone - Support
If you need a resource to reference on what some of the options do and how they work beyond the Help Desk, the Zoom Support portal for phones will be the best option.
https://support.zoom.us/hc/en-us/sections/360003389692-User
Zoom Phone - Contacts and Speed Dials
How to import contacts using a CSV file
To begin using personal contacts, you can download a CSV sample file from the Zoom web portal, then edit it with your contacts.
- Sign in to the Zoom web portal.
- In the navigation menu, click Personal Contacts.
- Click Import.
- Click Select CSV File and upload the CSV file you want to import. (premade lists are attached to this page, on the upper left side)
- Click Upload.
6. If the CSV imports successfully, you will see a list of your personal contacts.
Forward Calls
About
This document will describe the process for forwarding phones in Zoom when you are going to be away and you need to temporarily forward to another person or call queue.
Please note, changing your status to "Out of office" in Zoom does not enact any other auto-forwarding rules that we are presently aware.
Zoom Client
Within the Zoom Client, you have the option to "Forward Calls". The status will say "off" if forwarding is not turned on. Click that menu option.
Setup Forwarding
As part of the forwarding process you will need to choose either a name/number or voicemail/videomail you want to forward your calls to.
Type in the search field for the name or number you wish to forward to.
Upon finding the correct group, select it and include the forwarding duration.
You do have the option of playing your own voicemail greeting if the call is not picked up after the line you want is selected.
Turn Off Forwarding
Once you return to take calls again, you will see a banner in Zoom to "Turn off" the call forwarding.
The options you previously set will be the default options for future forwards.
Zoom Phone - Directory User Not Found
This may happen when an employee leaves then is rehired.
If contact is still missing, kindly clear zoom cache and cookies on your device per instructions here https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058835.
If still not working, can you please try to clear your Zoom desktop clients local DB information by doing the following steps:
Exit out of the Zoom application and pull up Windows file explorer. Go ahead and browse to %appdata%\Zoom\data\XXXXXXXX@xmpp.zoom.us
Locate the following 4 files and delete them:
Four DB files
XXXXXXXX@xmpp.zoom.us.asyn.encks.db
XXXXXXXX@xmpp.zoom.us.sync.encks.db
XXXXXXXX@xmpp.zoom.us.encks.db
XXXXXXXX@xmpp.zoom.us.idx.encks.db
Restart the Zoom desktop. The Zoom client will rebuild the files. Please verify the contacts information again.
Zoom Setup
Zoom - Register - SSO
Single-Sign-On
To login to Zoom with your email address and network password, you will need to visit the company single-sign-on page from a web browser and choose "SIGN IN": https://folience.zoom.us
If you are using a Zoom application installed on your computer or mobile device, you may need to manually choose the "Single-Sign-On" option and use the company name of folience to login with email and network password.
After clicking on the "SIGN IN" option, you will be redirected to Microsoft Office365 where you will enter your work email address and work network password to complete the sign-in.
After a successful login, you will be taken to the Zoom profile page for your account.
Zoom - Outlook Client
Zoom will have an outlook client available to install on your machine that will allow you to create meetings and auto-fill the settings in an Appointment/Meeting. If you do not see the Zoom options in the Outlook rail, you may need to contact the Help Desk to get the software pushed to your machine.
Troubleshooting
Camera/Mic Access
On Windows 10 machines, Zoom might not be allowed to access your Camera or Microphone. To fix this, go to Start > Settings, then find "Privacy."
Go to the App Permissions > "Camera" and "Microphone" settings
Make sure "Allow apps to access your camera" or Microphone is set to "ON"
After changing this, you may have to restart the zoom client.