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User Library - Public

User-facing how-tos and FAQs

Zoom

Public Information about Zoom

Naviga

Information about Naviga products.

Bookstack

Information about Bookstack.

Microsoft 365

Information about Email and other Microsoft Products

Mimecast

Information about Mimecast.

Windows

Information about Windows actions.

Keeper Security

Password vault information.

Troubleshooting

Guides to troubleshooting.

ScreenConnect

Information on how to connect to ScreenConnect (ConnectWise Control).

ADP

Information about ADP items for public consumption.

OneDrive

What OneDrive is and how to use it.

IT Office Hours

View archived recordings of IT Office Hours presentations here.

Action Trac - mobile messaging

Reach employees via mobile messaging.

sms
mobile messaging
text message
mms
communication

Watchguard

Information about Watchguard related products.

FoxIT PDF Editor

Information about the PDF editing suite. 

Sharefile

Information regarding Sharefile. 

Break/Fix

Repair guides for common error messages, problems we have seen before, or obscure fixes that need to be documented before Microsoft reformats their knowledgebases and deletes all the old articles... again.

Global Shop Solutions

Information on Global Shop.

Zoom Phone

Zoom

Circulation

Naviga

Microsoft 365 Email

Microsoft 365

Zoom Setup

Zoom

Microsoft 365 Setup

Microsoft 365

Content

Naviga

Advertising

Naviga

Troubleshooting

Zoom

OneDrive

Microsoft 365

Writer

Naviga

Crowdstrike

Break/Fix

Adobe

Break/Fix

Email - Add Profile Picture

Microsoft 365 Microsoft 365 Email

Find a photo you want to use and store it on your computer.  Sign into Office365 with your work account at https://office.com (typically your email address & network password). Select the circle in the upper right hand corner of the page that shows your...

Personal Portal

Mimecast

About This document will describe how to log into the Mimecast Personal Portal and the basic menu options.  Login URL: https://folience.login-us.mimecast.com/  Short URL: https://folnc.us/mimecast  Username and password are same as email.  You will be ...

Microsoft 365 2FA Setup

Microsoft 365 Microsoft 365 Setup

Set up 2-step verification for Office 365 Office for business Office 365 Admin Once your admin enables your organization with 2-step verification (also called multi-factor authentication), you have to set up your account to use it. By settin...

Email - View Shared Resource Calendar

Microsoft 365 Microsoft 365 Email

Viewing a Shared Resource to Outlook In Outlook, go to the Calendar View and click on Open Calendar in the Ribbon: In the drop down, select From Room List… Find the Room calendar you would like to add to your Outlook profile, click on it, click Rooms -&...

Email - Schedule Shared Resource

Microsoft 365 Microsoft 365 Email

How to Schedule A Shared Resource in Outlook Start Meeting or Appointment In Outlook, you can start a new meeting or new appointment with the intention of reserving a resource such as a conference room.  Rooms... If you are adding a room with a "Meeting"...

Font Size

Naviga Content

Sometimes the settings get a bit screwy in NCS. There will be times where text boxes are too small for the text in them, and you won't be able to read what is typed. The cause of this was the font size is set to Normal while the boxes are the size for Small. T...

Naviga Circ - Fix the "scrunched windows" issue

Naviga Circulation

Close any open DTI windows. You'll need to open File Explorer and browse to where java is installed. This is frequently here: C:\Program Files\Open Web Start\ If still on Oracle, then it would be here: C:\Program Files (x86)\Java\jrex.x.x_xxx\bin\ ...

Email - Add a shared mailbox to Outlook and O365

Microsoft 365 Microsoft 365 Email

Adding a shared mailbox to Exchange In Outlook, click file and select "Account settings" Click on the Data Files tab, select your profile and then hit "settings" Click on the Advanced tab, then click "add" Type in the name or email address of the sha...

Bookstack - Enable Single Sign On

Bookstack

To enable Bookstack SSO using Azure AD, you first need to have a local Bookstack account created. Log into bookstack using your 'local' bookstack credentials (non-sso). Click on your name in the top-right and select "Edit Profile" Scroll down to the bottom ...

Bookstack - Sign Up

Bookstack

Click on the "Sign Up" button on the top-right corner of the screen: Click "sign up with microsoft azure" You'll be redirected to O365 where you can log in using your email credentials. If you have MFA enabled, (highly recommended- ask help desk for more...

Zoom - Register - SSO

Zoom Zoom Setup

Single-Sign-On To login to Zoom with your email address and network password, you will need to visit the company single-sign-on page from a web browser and choose "SIGN IN":  https://folience.zoom.us If you are using a Zoom application installed on your comp...

Clear Query Limit

Naviga Content

About This document describes how to clear the Saxo Query Limit when searching archives. This happens sometimes when an employee is searching through a lot of archive results. The employee can run through these steps on their end to clear the limit. Go to th...

Zoom Phone - Simultaneous Ring Mobile

Zoom Zoom Phone

About This document will describe how to enable cell phones to ring at the same time as desktop client when you want simultaneous ring to contact all devices.  Settings You will first navigate to the application settings on your mobile device (gear box).  ...

Camera/Mic Access

Zoom Troubleshooting

On Windows 10 machines, Zoom might not be allowed to access your Camera or Microphone. To fix this, go to Start > Settings, then find "Privacy." Go to the App Permissions > "Camera" and "Microphone" settings Make sure "Allow apps to access your cam...

Email - Search Folder - 'PersonMetaData'

Microsoft 365 Microsoft 365 Email

About There is an issue in Outlook for Search Folders that shows blank emails. This is a known issue with searches and requires a work-around to continue to use this for stuff such as "Unread Mail". There is no known ETA when this will be fixed by Microsoft. ...

Email - Access Archive Mailbox

Microsoft 365 Microsoft 365 Email

Outlook Web Access Navigate to the Office365 Outlook Web Access in a web browser of your choice.  http://email.folience.com Login Login to your Office365 account using your email address, network login, and two-factor authentication.  Outlook Choose Outl...

Email - Outlook Web Access (OWA) - Open Mailbox

Microsoft 365 Microsoft 365 Email

Outlook Web Access Office365 for Outlook has the ability to access mailboxes via a web browser without using an Outlook mail client installed on a machine. To access this feature, you can navigate to https://office.com and login using your work email address ...

Email - Shared Mailbox on iOS

Microsoft 365 Microsoft 365 Email

Summary How to add a Shared Mailbox on your iOS device (iPhone, iPad) Step-by-step Go to Settings > Mail > Add account  (in iOS 11 go to Settings > Accounts & Passwords > Add account). Select Other from the list of types. Tap Add Mail ...

Extend Display

Windows

About This page will describe how to change display settings to extend display to multiple monitors. If you have two monitors and the same image appears on both, they need to be adjusted.  Display Settings Right-Click on the desktop and choose "Display Sett...

Change Domain Password

Windows

About This document provides a step-by-step set of instructions on how to change your domain password from a Windows 10 computer. Terminal Servers The documentation for how to change a password from a terminal server is a little different and can be found o...