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Zoom Phone - Directory User Not Found

This may happen when an employee leaves then is rehired. 

If contact is still missing, kindly clear zoom cache and cookies on your device per instructions here https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058835.

If still not working, can you please try to clear your Zoom desktop clients local DB information by doing the following steps:
 
Exit out of the Zoom application and pull up Windows file explorer. Go ahead and browse to %appdata%\Zoom\data\XXXXXXXX@xmpp.zoom.us
Locate the following 4 files and delete them:
Four DB files
XXXXXXXX@xmpp.zoom.us.asyn.encks.db
XXXXXXXX@xmpp.zoom.us.sync.encks.db
XXXXXXXX@xmpp.zoom.us.encks.db
XXXXXXXX@xmpp.zoom.us.idx.encks.db
 
Restart the Zoom desktop. The Zoom client will rebuild the files. Please verify the contacts information again.

 

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