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If you need a resource to reference on what some of the options do and how they work beyond the Help Desk, the Zoom Support portal for phones will be the best option. https://support.zoom.us/hc/en-us/sections/360003389692-User

Zoom will have an outlook client available to install on your machine that will allow you to create meetings and auto-fill the settings in an Appointment/Meeting. If you do not see the Zoom options in the Outlook rail, you may need to contact the Help Desk to ...

We are allowed 5 users to connect to emergency access for Naviga Circ if the VPN is down.  They will need the OpenVPN software and Naviga user/pass.  https://crg-vpn.navigacloud.com/ The settings are automatically in the download links.  Users should login...

The Keeper Security logon process will use the Enterprise SSO option for work accounts. Personal accounts on the family plan will use a "Master Password", which is not tied to any work account.  Navigate to the Keeper Security homepage (https://keepersecurit...

About This will explain the process of sending and receiving mail using Mimecast Secure Messaging. Sending a Secure Message To send a secure message from Mimecast, either use the Outlook Mimecast Plugin OR Tag the Subject. Outlook Mimecast Plugin: With th...

About This document describes logging into the Mimecast Outlook Plugin. Authentication Once the plugin is installed, you should see the "Mimecast" tab in Outlook. You'll also get a prompt that the plugin requires authentication. Clicking on that window or g...

About From time to time there will be connection issues when working from home to work resources. Here are a few simple steps to perform to help isolate the problem prior to calling the Help Desk to know whether to contact your ISP or not. Speed Test When i...

How to import contacts using a CSV file To begin using personal contacts, you can download a CSV sample file from the Zoom web portal, then edit it with your contacts. Sign in to the Zoom web portal. In the navigation menu, click Personal Contacts. Click...

This document will describe the login process for ScreenConnect (aka: Connectwise Control) for the purposes of logging into a pre-defined set of machines. For employee access, this is most often used by working from home.  URL To login to ScreenConnect, you ...

This page will show how to use the Access page to get to connect to machines that you have access to.  The machine must be powered on and connected to the internet in order to be able to remotely connect to the device.  Access On the left menu, ensure you a...

This documentation describes how to build an email signature from a template builder website and add a signature in Outlook.  This documentation only focuses on Outlook for Windows. The online or Mac version of Outlook will not be addressed in this documentat...

Rob Peacock-lead Amy McKelvy- advertising   Christina Sheriff- ticket entry Vicki Ney- Rate tables and rating questions Andrea Kula- Accounting/GL Login URL : https://cdr.navigahub.com/EW/CDR/login.aspx 

To add permissions to YOUR calendar so that others can view free/busy time, details, or edit your appointments, follow this guide. Open Outlook and view your calendar. Right click on your own calendar and select "properties" Then click ADD and search for...

If you do not know your employee id, you can find in in ADP under “Myself > My Information > Profile”. You may also reach out to your HR representative if you have issues with accessing this information. The employee id is named the “position id” in ADP and...

Problem From time to time, the local java instance will update to the latest version which will cause Open Web Start to need to be reconfigured.  Error message: Fatal: Launch Error: Could not launch JNLP file. The application has not been initialized, for...

Naviga Circulation has it's own directory service for our cloud instance that they maintain. The employees use https://crg.logonbox.com to self-service reset passwords as a web service on top of this directory.  If they have issues with password resets, a tic...

Issues with payments will generally fall on the vendor as they host all the infrastructure for the application. Just make sure multiple people having the issue and try from multiple internet locations. Beyond that, assistance from Naviga Circulation support wi...

OneDrive is apart of the office365 environment, this means it can be accessed by logging into the office web portal. You can reach that page from either email.folience.com or office.com and you'll be prompted to login. Navigate to email.folience.com or offi...

To begin syncing your files to OneDrive we're going to begin the sync manually from the website. To access the web portal for OneDrive follow this guide first.  Once logged into OneDrive you will navigate to your "My Files" tab. Under the "My Files" ta...

If there are any specific files or folders that are not already existing in any of your synced drives, you may use this option to upload them once instead of adding it as a synced folder. Enter your "My files" tab on the left hand side of your web portal. ...